MPM Medical

The Challenge

MPM Medical needed a self-serve B2B portal with account-specific pricing, net terms, and fast reordering for healthcare buyers. The manual order process was creating a bottleneck as their account base grew — sales reps were spending more time on order entry than on relationship management and new business development. Healthcare procurement buyers expected a digital ordering experience comparable to medical supply giants, and the phone-and-email workflow was causing them to lose accounts to competitors with more capable portals. Pricing discrepancies from the spreadsheet system were eroding margin on high-volume accounts.

Our Solution

We implemented Shopify B2B with company profiles, tiered pricing, quick order forms, and vaulted payment methods. Company accounts were configured with individual buyer profiles so multiple team members at the same organization could place orders against the same account terms. A quick-order form allowed procurement teams to enter SKU numbers and quantities directly without navigating the product catalog — critical for buyers who already know what they need. Net-30 and net-60 payment terms were configured with vaulted payment methods for approved accounts, and an account dashboard provided order history and invoice downloads.

Results

Tech Stack